Multi-Factor Authentication

PLEASE MAKE SURE TO INSTALL THE APP FOR MFA USAGE! DO NOT JUST USE YOUR CAMERA APP!!

IF YOU GOT A NEW PHONE, PLEASE SEE US FOR A MFA RESET!

Multi-Factor Authentication provides an added layer of protection to the sign in process.  

If you already use a software authenticator like Microsoft Authenticator or LastPass Authenticator you can also use Okta Verify and Google Authenticator simultaneously.  

Okta Verify and Google Authenticator will present the QR code or key option that can be entered or scanned into any software authenticator.

if you get a new phone, contact ITS to reset the authenticator

If you do not already have a Authenticator, 

CHOOSE ONE AUTHENTICATOR (below) to INSTALL

HOW TO: GOOGLE AUTHENTICATOR SETUP 

Google Authenticator Setup
google auth QR.mp4

HOW TO: GOOGLE AUTHENTICATOR FOR A NEW USER

Google Authenticator New User
New User Google Authen.mp4

HOW TO: OKTA VERIFY SETUP

Okta Verify Setup
okta verify QR.mp4

HOW TO: OKTA VERIFY FOR A NEW USER

Okta Verify New User
New User Okta Verify.mp4

HOW TO: STEP TWO AUTHENTICATOR SETUP (NO PHONE REQUIRED)

Step Two Authenticator Setup

HOW TO: TIPS AND FAQS


TIP #1:  PLEASE MAKE SURE TO INSTALL THE APP FOR MFA USAGE! DO NOT JUST USE YOUR CAMERA APP!!

TIP #2:  When completing set up it is important to DOWNLOAD the app on your phone.  If you skip this step you will be LOCKED OUT of Okta.  If you are locked out of Okta, please contact the Service Desk for assistance.

TIP #3:  When entering your verification code, DO NOT ENTER ANY SPACES.  Please enter as shown below.

Screen Recording 2022-03-02 at 10.24.40 AM.mov

TIP #4:  If you have installed more than one method of authentication, you can choose which one to use in the dropdown box (pictured).

Screen Recording 2022-03-02 at 10.24.14 AM.mov