How Can We Help You?
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Email: help@hotchkiss.org Phone: (860) 435-4487 (ext:4487)
Service Desk Location: Main Building-Library 1st floor
Service Desk Hours: Mon-Fri: 8am-4pm, Saturday Class Weekends: Sat: 8am-12pm, Sun: Closed. Weekends during the summer: Closed
Get help on the following topics
FAQs, Quick Fixes, and Suggestions
Make sure to reboot your computer about once a week. To do this go to the Apple menu in the upper left-hand corner -> press restart. Restarting will help with quirky issues and to help reset some things in the laptop. MAKE SURE TO SAVE YOUR WORK BEFORE DOING THIS.
IMPORTANT NOTE: Closing the lid of the laptop does not fully reboot the laptop.
If your browser is giving you issues, go to the upper left-hand corner next to the apple menu -> press the bolded name of the browser -> press quit -> reopen. Closing and reopening your browser will help the browser to correctly resolve issues. MAKE SURE TO SAVE YOUR WORK BEFORE DOING THIS.
Backing up: your computer is backed up automatically through Google Drive for desktop. However, the first time launching it you need to sign in. this process is shown in this video:
google drive for desktop.mp4IT Updates and Alerts
Alerts:
WiFi Schedule for students:
Preps and Lower Mids: Sunday:: Midnight - 10:45pm, Monday - Thursday:: 6am to 10:45pm, Friday:: 6am to Midnight, Saturday:: 6am to 1am Sunday
Upper Mids: Sunday: All Day Access, Monday - Friday: 6am to Midnight, Saturday: 6am to Midnight
Seniors: 24 Hour Access
CAN CHANGE BY ADMINISTRATORS CHOICE
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