Software

HOW TO: RESET YOUR OKTA PASSWORD

In this video, you will be shown how to reset your password in Okta. Okta is how we login to see all of our Hotchkiss apps. If you are resetting your password, make sure to be on Hotchkiss Secure or connected to the VPN if you are offsite. ADDITIONALLY: once you submit a request to "email me a password", the email will be sent to the PERSONAL email address that was set up.

Okta password reset updated.mp4

HOW TO: SIGN IN TO CREATIVE CLOUD

In this video, you will be shown how to sign into and use Creative Cloud. Creative Cloud is where we can download and use Adobe apps.

Creative cloud sign in and usage.mp4

HOW TO: CLEAR BROWSER'S CACHE

In this video, you will be shown how to clean up browser cache in Chrome. This will help Chrome run smoother and clear up any clutter you may have and also resolve Ultipro issues.

Clear browser cache.mp4

HOW TO: ULTIPRO ISSUE

Much like above, The main way of solving a common issue with Ultipro is to clear browser cache. This document goes in detail on resolving this issue.

Ultipro issue

HOW TO: DISABLE CHROME EXTENSIONS

In this fourth video, you will be shown how to disable and uninstall extensions in Chrome. This will help Chrome run smoother if you disable unneeded extensions.

extension clean up in google chrome.mp4

HOW TO: ADD APPS WITH MOSYLE

In this video, you will be shown how to use Mosyle self service to download apps. This is the way we access apps that Hotchkiss has the access to, this is also how we install them.

Mosyle self service.mp4

HOW TO: INSTALL AND USE CITRIX

In these videos and documents, you will be shown how to install and use citrix on mac and PC. Citrix Receiver launches your virtual desktop (VDI) which is Windows 10.

How to install and use Citrix:
Windows install of Citrix
installing citrix.mp4
using citrix.mp4

HOW TO: LOG OUT OF CITRIX

In this video, you will be shown how to properly log out of Citrix Receiver. Citrix Receiver launches your virtual desktop (VDI) which is Windows 10. If you log out this way, Citrix will work better and not run into as many issues.

Citrix Sign-out.mp4

HOW TO: RE-INSTALL MICROSOFT OFFICE SERIALIZER

In this video and these screenshots, I will show you how to reinstall the Microsoft Office Serializer. This is the application that licenses the software for our usage.

Microsoft Word Serializer.mp4

IMPORTANT NOTE: once the serializer is installed if it does not show the Reinstall/Update on the button, your computer may require a reboot for it to go into affect

HOW TO: SYNC TO CHROME

If you are signing into Chrome on a new device: you may not get your desired bookmarks or preferences. These Screenshots should help:

HOW TO: ADD THE ALL SCHOOL CALENDAR

  • This document will show how to add the all school calendar into your google calendars

  • This will help keep you up to date with all of the schools events and meetings

How To Add The All-School Calendar To Your Google Calendar

ADDITIONAL INFO


  • Gmail: This is the email system we use for Hotchkiss emails. The school will provide updates and needed info through this. You can access this through Okta.

  • TI-Inspire: To download this, make sure you're on Hotchkiss Secure WiFi or the VPN. Go to Mosyle Manager Self-Service go the apps section, and then download TI-nspire through there.

  • Mathematica: To download this, make sure you're on Hotchkiss Secure WiFi or the VPN. Go to Mosyle Manager Self-Service, go to the apps section, and then download Mathematica through there. If this does not work and you're trying to install or update this application, contact ITS.

  • Make sure to reboot your computer about once a week. To do this go to the Apple menu in the upper left-hand corner -> press restart. Restarting will help with quirky issues and to help reset some things in the laptop, which may reduce some software issues. MAKE SURE TO SAVE YOUR WORK BEFORE DOING THIS.

  • IMPORTANT NOTE: Closing the lid of the laptop does not fully reboot the laptop.