How Can We Help You?
We are your partners in promoting a connected campus community!
Email: firstname.lastname@example.org Phone: (860) 435-4487 (ext:4487)
Service Desk Location: Main Building-Library 1st floor
Service Desk Hours: Mon-Fri: 8am-4pm, Saturday Class Weekends: Sat: 8am-12pm, Sun: Closed. Weekends during the summer: Closed
We prefer a remote meeting through Zoom, we will specify how we will organize this with you in your help ticket.
If you need in person help, please specify that in your help ticket.
Get help on the following topics
FAQs, Quick Fixes, and Suggestions
Make sure to reboot your computer about once a week. To do this go to the Apple menu in the upper left-hand corner -> press restart. Restarting will help with quirky issues and to help reset some things in the laptop. MAKE SURE TO SAVE YOUR WORK BEFORE DOING THIS.
IMPORTANT NOTE: Closing the lid of the laptop does not fully reboot the laptop.
If your browser is giving you issues, go to the upper left-hand corner next to the apple menu -> press the bolded name of the browser -> press quit -> reopen. Closing and reopening your browser will help the browser to correctly resolve issues. MAKE SURE TO SAVE YOUR WORK BEFORE DOING THIS.
Backing up: your computer is backed up automatically through Google Drive for desktop. However, the first time launching it you need to sign in. this process is shown in this video:
IT Updates and Alerts
WiFi Schedule for students:
Preps and Lower Mids: Sunday:: Midnight - 10:45pm, Monday - Thursday:: 6am to 10:45pm, Friday:: 6am to Midnight, Saturday:: 6am to 1am Sunday
Upper Mids: Sunday: All Day Access, Monday - Friday: 6am to Midnight, Saturday: 6am to Midnight
Seniors: 24 Hour Access
CAN CHANGE BY ADMINISTRATORS CHOICE